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Process Improvement WorkshopA well-facilitated process improvement workshop can build teamwork while solving problems and improving processes.
Use an independent, qualified and skilled facilitator to run focused a process improvement workshop to address any of the important issues or opportunities faced by your organisation.
Our workshops use the knowledge of your teams, whether frontline service, functional or staff groups, to focus on critical performance issues and find cost-effective, high-impact solutions for quick implementation. Our approach is ideal for fixing problems with processes which affect customer satisfaction. The format ensures optimal contributions from the people who know your business best.
Because our approach draws out the issues, ideas and action plans from your people, instead of imposing external views, there is a high level of ownership, empowerment and involvement amongst team members. This maximises the likelihood of effective implementation of the agreed solutions.
Proven approaches to process improvement workshop facilitation for positive resultsMost organisations are looking for proven and validated group workshop models and experienced facilitators, to ensure that they are getting "best practice" approaches, tools and techniques, and the most cost-effective and productive outcomes.
The ProFocus approach is based on world-recognised models such as Ford's RAPID and 8-D problem-solving models, Six Sigma quality management system and the Action Learning model.
ProFocus facilitators are trained, qualified and experienced in using all these approaches and processes.
Who will benefit from a facilitated process improvement workshop?Your people will benefit from working together to achieve positive improvements in teamwork, performance and customer satisfaction.
Your organisation will benefit from the solutions your people identify and implement. The solutions typically return many times the cost of your investment in the workshop.
Here is an example. We ran a two-day process improvement workshop for a finance company team to improve the disposal of cars at the end of their leases. The workshop generated estimated ongoing savings of US$1.3 mil. per year, in return for the time of 15 people for 2 days. What a great return on investment! And here is the manager's testimonial:
"The facilitator helped the team to do a great job - they came up with 5 immediate improvements to our process. The team area conservative lot - I estimate the annual cost-savings at 3 times what they would sign up for!" (Steve,Operations Manager, global finance organisation.)
Process Improvement Workshop Approach and OutcomesOur approach uses structured brain-storming, process mapping and guided problem-solving to tackle organisational issues such as customer dissatisfaction, process improvement, marketing ideas generation, and managing change. We draw on our real-world experience with proven models of facilitation, problem solving and process improvement.
Outcomes
A process improvement workshop tailored to your needsWe know that your organisation will have specific needs, and may have existing approaches that we must honour and incorporate. We are flexible, and work with you to combine the best approaches to get the outcomes you are seeking. |
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