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Quality ProcessesWhat is the connection between quality processes and customer satisfaction?
Quality customer service depends heavily on quality management and quality processes - they are the systems and workings behind what the customer sees as a satisfying service experience.
Without a good quality system and supporting quality processes, both internal customer and external customer satisfaction will suffer.
If frontline customer service staff do not get good service from their internal suppliers, they can't provide the service they should to your external customers. We all serve customers, and we are all customers of others' services!
Whether your focus for training is on frontline customer service, managing internal and external service, or managing the quality processes and systems that support frontline service, you will find a ProFocus in-house training course to improve your people's skills.
Programs and courses to deliver better quality and customer service and satisfactionBook the one-day workshop "Delivering Quality Customer Service" to help people at all levels of an organisation to understand that we all have customers, and we can all deliver customer satisfaction, with the help of quality processes.
Course participants will gain tools, techniques and skills to understand and deliver internal and external quality customer service in a range of environments, whether local government, corporate, call centre, retail or not-for-profit.
2. Managing Quality Customer Service This one-day workshop looks at customer service from the viewpoint of the manager or team leader who is responsible for providing the support and resources to manage quality processes and customer service for the benefit of customers and the organisation, whether commercial or not-for profit.
Course participants will gain tools, techniques and skills to plan, research, understand and manage quality customer service, satisfaction and loyalty in a range of environments, whether local government, corporate, call centre, retail or not-for-profit.
3. Managing Quality and Process Improvement Give your people the skills to develop and manage a quality management system based on process improvement, that links your customer strategy and quality processes with all the other systems and processes that support delivery of exceptional products and services to your customers (internal and external).
Your organisation and your people will benefit from working with our experienced, accredited facilitators and coaches. You will receive training which is relevant to your goals, engaging for participants, and provides real world leadership skills which can be applied immediately.
To see more detail of customer service, quality and process improvement courses click here. |
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